About TKP

During every moment of our 25-plus years, we’ve been refining our understanding of B2B and consumer markets, challenges and opportunities. We’ve helped a lot of businesses make better decisions. Chances are, we’ve seen issues similar to yours, so we’ll know how to help.

Our research philosophy is refreshingly practical. No one-size-fits-all approach here. From designing research to delivery of findings, we work with you, and for you (and clients tell us we’re pretty great to work with too.)

You’ll always feel like you have a trusted partner to talk to. We speak business language. Your language. We’re straight shooters and clear communicators.

And it’s your business that reaps the rewards. By asking the right questions and uncovering the most relevant insights, we deliver outputs that can guide change, drive understanding and help your business thrive.

After all, our success relies on yours.

Our people

Simon Edwards

Managing Partner

Engineers love identifying and solving problems which might explain why this qualified engineer has embraced market research. Simon loves the diversity of organisations he deals with, getting to know them intimately, and seeing them embrace research insights. When Simon isn’t working you’ll find him working the controls on his guitar amp. Simon has a passion for music, which he makes, listens to and obsesses over. His neighbours will tell you he’s a much better market researcher than he is a musician.

Richard Birks

Partner

Combining his history selling chocolate and his love of puzzles, Richard finds nothing sweeter than helping clients solve their problems to make the right decisions for their business. Famous in the office for wanting to buy the product the client sells for every job he does, riding bikes slowly and cooking pizza quickly.

Mallory Pels

Partner

Mallory’s career in market research is an extension of a self-confessed nosey nature, with better pay. She uses her powers for good, however, taking great joy in seeing businesses prosper after helping to find what makes them tick. When not deconstructing business problems and forming strategic solutions, Mallory is a dedicated online shopper and devoted shoe collector.

Ron Klein

Founder

After 37 years in the industry, including 27 at TKP, Ron takes a more behind-the-scenes role in the business nowadays. Ron has passions for mentoring the TKP team and for turning insights into client opportunities. Red socks are a well-recognised feature of Ron’s business attire for reasons that make much more sense to him than anyone else! Ron is fond of talking about his growing classic car collection, his golf handicap, his wife and four kids.

Brittany Simpson

Research Associate

Mystery shopping, brand health, customer experience, segmentation studies—no two days are the same for Brittany, which is just part of why she loves research as she does. Britt’s a real people person, which may explain why she’s great at research, and why clients like her. We like her because she likes a good laugh along with good wine, good cheese, and good music.

Monique Vukoja

Research Associate

Monique boasts terrific attention to detail, a necessity in good research. Her capabilities run much deeper than that, though, with special expertise in customer experience in both B2B and consumer spaces. She particularly loves the sheer variety of research work and seeing how businesses implement TKP’s insights. At work or at home, she can often be found wearing polka dots and partaking in a good cup of tea.

Vincent Mach

Project Assistant

The latest addition to the TKP team, Vincent is a recent uni graduate and Japanese food enthusiast whose desk drawer harbours an impressive array of snacks. Vincent can be readily described as a quiet achiever. His desire to snack doesn’t match his appetite to learn and he has fast become a valuable support to his colleagues and a silent contributor to TKP’s clients.

"TKP are considered to be a true brand custodian for our business; having guided our brand & business development decision making since 2014. They are down to earth, honest and trustworthy; which makes working alongside the team at TKP a rewarding experience from project to project."

ALEX D'AMICO

Head of Marketing, Forty Winks

"For more than two decades TKP has worked closely with the Bunnings business to provide exceptional customer research and insights which has helped shape the Bunnings offer as it is today."

CLIVE DUNCAN

Director – Merchandising & Marketing, Bunnings

"Their combination of grey hair and rocket science is perfectly attuned to our needs. A true Strategic Partner, the team at TKP understand us well beyond the brief."

SIMON BURRETT

General Manager – Marketing, Harris Scarfe

"TKP has the experience and confidence to tell you what you need to hear; not just what you want to hear."

CRAIG FLANDERS

Co-founder & CEO, Spinach

"TKP gain deep insight into what is truly important to our customers and how they rate our performance. Their model is extremely powerful, easily understood and actionable."

ROB CAMERON

Managing Director and CEO, GPC Asia Pacific

"Since 2014 Capricorn have engaged TKP to undertake numerous research projects on its behalf, including focus groups as well as qualitative and quantitative research. The TKP team have always delivered, with their reports containing valuable insights used to guide our strategy development."

DAVID FRASER

CEO, Automotive, Capricorn

"TKP have provided Liberty OneSteel with a unique model and service we could not find in the market, and we remain one of their most satisfied customers."

MARK SCHOLEM

BDM, GFG Alliance Australia

"TKP’s work has been invaluable – an enormous assistance to effective decision making processes, planning and commercial outcomes."

COLIN DALY

COO, Bapcor New Zealand

"We learn what we need to know, not just what we want to hear. They are a true partner of our business."

NICK PRITCHARD

Group Managing Director, Gale Pacific Limited