Customer Experience Modelling
Here at TKP we understand how hard it can be for companies to really stand out and distinguish themselves. We are therefore passionate about the opportunities that can be revealed through an increased understanding of our clients’ customers, and that by focussing on the key drivers of customer satisfaction and market insight our clients can gain a competitive advantage.
To help our clients achieve this, TKP have developed a powerful and adaptable tool for measuring Customer Satisfaction, that is used by a large number of significant clients. Our tool, the Customer Experience Model (CEM) is powerful, insightful, and has become a KPI for some of Australia's leading companies.
We not only tell you how satisfied customers are on each aspect of your offer; we also reveal how important each aspect is, allowing you to really focus your improvement efforts in the most efficient and effective way.
Contact us to learn more.